Telecel Zimbabwe is currently the second largest mobile phone network in Zimbabwe, with more than 2 000 000 active subscribers.
It is jointly owned by Telecel International and Empowerment Corporation. Telecel Globe is a subsidiary of VimpelCom International Services B.V, a major international telecommunications company with interests in Europe, Africa, Asia, and the Middle East. The Empowerment Corporation is a Zimbabwean consortium made up of a number of Zimbabwean companies.
Because of this partnership of local and foreign investors and access to training opportunities locally and at other Telecel companies, Telecel Zimbabwe is well placed to keep abreast of the latest technology available internationally and apply it effectively to local conditions.
While, as a Zimbabwean company, it gives preference to local expertise in its recruitment policy, it is also able to make use, where necessary, of expertise from other Telecel Globe and VimpelCom subsidiaries.
It has been able to use this combined local and foreign expertise effectively to introduce new concepts to the mobile telecommunications sector in Zimbabwe and bring down the costs of mobile phone communication to make it affordable to ordinary Zimbabweans.
Telecel Zimbabwe is committed to providing its customers with high-tech mobile phone products and services at an affordable cost.
It has put in place infrastructure to support an array of innovative value added services and invested substantial time and money refining its products and services to ensure they meet the diverse communication needs of the Zimbabwean market and of the highest international standard.
It is also in the process of expanding its network capacity by installing high capacity base stations in new places where previously there was no network coverage, particularly in the rural areas or where it was unsatisfactory.
Telecel Zimbabwe is an ISO 9001: 2000 certified company and was the first mobile operator in the country to achieve this. In line with the certification, it is implementing the system in its entirety to ensure more quality and continual improvement in service delivery. Our certofication is testimony to our commitment to our customers and we believe getting and retaining this certification will have a direct impact on the quality of our brands, services and the customer experience. Telecel is a customer centric business and this certification allows us to ensure we remain surgically focused on availing value for money quality services.
Our goal is to become the most innovative and pioneering communications company of choice in Zimbabwe and the region that can inspire us to impact positive change and shape the way people live and connect with the acknowledgement that customer experience makes the difference
We aim to establish the most profitable and customer centric communications business in the region with unmatched and superior quality. To achieve this we will:
-Deliver and maintain a high level of customer service efficiently and cost effectively.
-Leapfrog the company into a new realm defined by an increase in share of value, service differentiation and innovation.
-Create and establish an effective and efficient organization geared to deliver world class service that meets and exceeds customer expectations
-Unlock value to enable us to deliver to our shareholders a satisfactory return on their investment to ensure their continued support of the business
The overarching guiding philosophy for our business is Our Credo, a deeply held set of values that serves and shapes the strategic and moral compass for the Telecel leadership, management and staff. Our Credo, first and foremost challenges us to put the needs and well-being of our customers first.
-We are in business because our customers value our high quality communication services.
-We must listen, understand, anticipate, respond to and satisfy our customers’ needs.
-Integrity is at the center of everything we do since it establishes the trust and our moral fibre that it critical for our relationship with our customers.
-We know that we are not the BIGGEST but we are the BEST at what we do.
-We are strong advocates of diversity and personal development not only because it’s the right thing to do but also because it’s a smart thing to do.
-We know that teamwork allows us to serve our customers better and faster as we recognize and acknowledge that no single one of us is better than all of us put together.
-Everything that we do is predicated on the strong foundation of our corporate values.
We are TELECEL and we value
We shall be trusted and respected for doing everything possible to consistently deliver quality telecommunication services and products to our customers.
We shall set measurable quality objectives, which we will strive to achieve by continually improving our products, services and key business processes within the framework of our Quality Management System.
We shall fully utilize our employees’ talent and dedication in achieving our goals by promoting empowerment, competence, and recognition of achievement.
We shall periodically review the performance of our Quality Management System, and our quality policy and objectives to ensure their effectiveness and continuing suitability.
Total Quality is not only our way of life but also our basic strategy for survival and future growth.